Being Freelancer, Education-Training, Freelancers, On Your Own, Self-Employed

Professional Services in On-Demand World

The bulk of the On-Demand Economy still centers around Professional Services vs. just Uber. Gigwalk, a mobile platform that enables companies to better manage Freelancers, recently surveyed a 1000 of its users. The results were really not surprising, but it did provide a nice reality check – that most giggers still use their lap tops and desktops vs. mobile devices, and that the players in this market need to focus on professional services, which consists architects, auditors, engineers, doctors and lawyers. Other professional services involve providing specialist business support to businesses of all sizes and in all sectors; this can include tax advice, supporting a company with accounting, or providing management advice.

According to Gigwalk, Professional Services make up 58% of the On-Demand Economy, followed by Educators 42% and the well-known Gig Occupations, such as Driving, Running Errands and Deliveries make up 30%. If if your business sells professional services, you’re in good company. Unfortunately you also face some challenges when it comes to managing your accounts.

Professional services have to be flexible, and your rates may vary from one customer to another. Depending on the type of job, you might invoice for your time by project or on a retainer. Without careful financial management, it can be hard to keep track of the numbers.

Professional services businesses are all different, so there’s no one-size-fits-all solution. Still, there are some things you will have in common with others. Look at your business from an accounting perspective. You’ll find you need some or all of the following:

  • Billing based on time, project, retainer, work completed or any other method you choose.
  • Ability to assign costs to clients. Travel, expenses and other costs need to be accurately categorized. You don’t want to bill the wrong client – or forget to bill at all.
  • Cashflow reports, so you know what’s coming in and going out. Without this you might find yourself in financial difficulties.
  • Integration with PayPal and other online payment systems, for quick and easy payment. This will help you receive money quickly, and also pay subcontractors and suppliers.
  • Triggers to remind you when to create and send invoices. It’s all too easy to miss one when you have many clients.
  • Ability to scale up to handle as many clients as you will ever have.
  • Options for managing retainers and offsetting funds against them.

Perhaps most important of all, you need to track the value of each piece of work you do. Without this knowledge, you won’t know which clients are the most profitable for you. And if you want your business to grow, profitable clients are what you need. Some of your clients will be with you for the long term, perhaps many years. Some may use your professional services on a one-off basis. Others will come and go, as and when they need you. This makes it hard to predict how your business will grow. Luckily, you have plenty of data to help you. Every invoice, every client, every piece of work completed – it’s all in your accounts.

Good accounting software can use this data to draw up reports and graphs. Tools like accounting software give you insight into your business. The best software can tell you where you are now – and where you’re likely to be in the future. Like any financial forecast, past performance isn’t a guaranteed guide to the future. But growth predictions based on hard data are more likely to be accurate than numbers plucked out of thin air.

Business growth is important. But so is the flexibility to cope with changing economic conditions. Agile professional services companies can respond quickly to new opportunities. If you want to stay nimble as you grow, here are some useful guidelines:

  1. Employ people with complementary skills to yours. Think about what you’re not good at – then hire someone who is.
  2. Hire part-time staff or contractors to start with. If they turn out to be a good fit, you can offer them a full-time position. Flexible payroll accounting software will handle the numbers for you.
  3. Whoever you hire, make sure they’re the right person for the job. Don’t make mistakes here – they could cost you your business.
  4. Don’t forget to protect your intellectual property (IP) and accumulated knowledge. This represents a big chunk of your business value. Get a lawyer to check all your employment contracts. Make sure they’re watertight, to avoid costly losses.

Working in professional services often means working on clients’ sites. You and your staff may travel a lot between different places of work. That dead time can be put to good use. Instead of staring out of the window during train journeys or while waiting for flights, you can catch up with your accounts. When you arrive back in the office, everything’s already done. You can even send your invoices while on the way home from a client meeting. By giving you the ability to act quickly, cloud-based accounting software saves you time – and reduces stress.

Remember: Your clients have choices. You’re not the only professional services provider in the world. It’s likely that your clients chose you partly because of your professionalism.

Baby Boomers learning Technology
Being Freelancer, Education-Training

Baby Boomers in the On-Demand Workforce

I am an optimist: Old foggies and Baby Boomers – those over 50 years old – will be an important part of the On-Demand Workforce in the coming years. Even though this group already plans to continue to work out of necessity (AARP says four out of 10 baby boomers plan to work in retirement), they will be an important part of the on-demand workforce. Some companies will require their skills and experience and others, especially the smart ones, will want their wisdom and knowledge. For example, they will want them to mentor younger works. This is what Google is doing; some groups are hiring older workers to mentor to the freshly minted MBAs and BAs, who are smart, have lots of energy, but don’t have any scars or scabs from working in the trenches.

As the chart below indicates,  even though some of these grey haired foxes might be slower to adopt new technology, but companies can hardly ignore their numbers. The 55+ segment is significantly larger that 18-24 or 25-34 years old groups. The challenge, however, is to quickly help them master Smartphone and On-Demand technology, so they can keep up to speed with the younger whipper snappers around them. They can accomplish this by attending online courses (MOOCs) or by just teaching themselves online.

According to a survey by the Pew Research Center’s Social & Demographic Trends project, 54 percent of workers older than 65 are still employed because they want to be—not because they need the money. This means that they’re motivated by desire or passion and are less likely to be a job hopper. The survey also found that 54 percent of workers age 65 and older say they are “completely satisfied” with their jobs, compared with just 29 percent of workers ages 16 to 64.

This Pepsi Generation (the 50-70 crowd) can’t take this need for granted. They will need to learn how to use these on-demand technologies, which will include Uber, Nest and eventually Self-Driving. To be an effective On-Demand Worker, they will have to embrace the Internet of Things. Yes, I know that they are not novices when it comes to technology. Still, however, they need to remember it’s a game of the Survival of the Techeist. While email usage and cell phone ownership by nearly all adults is relatively high, smartphone ownership of older boomers (age 57 to 65) is two-thirds of that younger boomers (47 to 56) and one-third that of millennials. The same goes for iPod and tablet (iPad) usage.

If you are over 50 and want to be a freelancer, you need to make the investment to learn how to handle your smart phone in one hand, learn how to use at least four different apps, and reach out to a Gen Yer and asked to be tutored in the latest and greatest mobile / internet of things. Otherwise, it will take a while to jump start your second career.